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Terms & Conditions

Sales

We take pride in selling our products at the prices we set. However, we do sometimes have sales. Sales prices and discount codes only apply to those products and those dates in which the sales and discounts are advertised. Sales and discounts don't apply to items purchased prior to or after the sale/discounts dates are advertised to be valid.

TERMS & CONDITIONS

All site content is copyright Loyal Stricklin.com and may not be reproduced in any manner without the express written consent of Loyal Stricklin. For concerns, please contact us at: info@loyalstricklin.com

PRIVACY

Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt out at any time. If there are any questions you have that aren’t covered here, please email us at info@loyalstricklin.com and we’ll reply to your inquiry as soon as possible.

WHOLESALE

If you are interested in becoming a Loyal Stricklin stockist, please contact info@Loyalstricklin.com for more information.

WARRANTY INFORMATION

What is the limited lifetime warranty?

We take pride in the quality and durability of our goods which is why we offer a Limited Lifetime Warranty for every qualifying in-line Loyal Stricklin leather or bag style purchased from our retail stores, www.loyalstricklin.com, or authorized dealer. Proof of purchase is required in order to receive a qualifying warranty repair.

We stand by the design, quality and craftsmanship of our goods which is why we are happy to cover issue due to a manufacturer defect incurred during the lifetime of your items. The Limited Lifetime Warranty is applicable to the lifetime of our bags for up to 4 years and leather goods for up to 8 years and covers defective seam stitching, faulty zippers, hardware defects and fabric defects. We will always attempt to repair your item with original or similar materials, however in some cases we may need to use new materials or material colors for your repair. We will always discuss these options with you prior to making the repair.

Aviator Mugs have their own warranty of 1 year. Should the mug not stay on the jar consistently, or otherwise fails to be used as intended, we will replace the mug within one year for Aviator Mugs purchase directly through our website or from us in store or at an event Loyal Stricklin is officially participating in. If you purchase through a retailer that is not Loyal Stricklin, please talk with them and we arrange a replacement with them for you. Proof of purchase is required for a warranty replacement, so either a physically or emailed receipt, or an order number from our website. Warranty replacements are only allowed to be claimed by the original purchaser of the items.

Please note that we are unable to offer leather restoration. Please see our leathercare instructions below.

Every item is subject to review by our customer service team. All repairs require proof of purchase. Some repairs that are not due to a manufacturer’s defect may require a reasonable fee. Final Sale, Clearance and Sample Sale items are not covered by warranty.

If you would like to submit your item for repair, please contact info@Loyalstricklin.com with your proof of purchase and a photo of the item where the repair is needed.

What does the Limited Lifetime Warranty mean?

The Limited Lifetime Warranty refers to the length of time, through normal use, a Loyal Stricklin product will function for its intended purpose, not the lifetime of the customer. The Limited Lifetime Warranty applies to our bags or up to 4 years and leather goods for up to 8 years

What qualifies an item for repair or replacement?

Mending an existing item is our preferred course of action. However, on a case-by-case basis, an item may be deemed beyond the scope of normal repair and our craftspeople may decide that replacement is the best option. If you find your Loyal Stricklin item too treasured to part with and a replacement item is unwanted, we will happily repair it to the best of our ability. In these cases, please be aware that, if a substantial amount of labor is involved, some repairs may incur a charge. Moreover, if a defective item results in replacement, we are unable to return the original product

How long do repairs take?

We will make every effort to expedite the mending process and return your item as efficiently as possible and typically are completed within 4 weeks. Repair time will be subject to work capacity and seasonal constraints, please contact info@loyalstricklin.com for more information.

 

HOW DO I CARE FOR MY LEATHER GOODS?

We have specifically chosen leathers that age beautifully over time, and little care is needed. If you would like to condition your English Bridle or Natural Strap leather to re-hydrate it or to jump-start the darkening and softening process, we recommend Neatsfoot Oil or Blackrock Leather 'n Rich – a little goes a long way. For Chromexcel leather products, we recommend simply rubbing the leather with a soft cloth or rag to bring out its sheen and to diminish any small scuffs that develop. Chromexcel may exhibit a waxy finish after sitting in transit; this is a natural trait of the specific tanning process, and can easily be dealt with by gently burnishing the item with a cloth. 

HOW DO I CARE FOR MY WAXED CANVAS AND DENIM PRODUCTS?

Just as you wouldn't wash a leather product such as shoes, gloves, or jackets, you shouldn't wash or dry clean your Loyal Stricklin waxed fabric or selvedge denim product. Waxed fabrics have been successfully used for many years without washing. A periodic cleaning with a hose or damp cloth is all that is needed. Bare areas can be refinished with recommended Martexin Original Wax refinishing compound, which can help restore the wax finish. A helpful guide for treating your goods can be found at Here

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our products are handmade to order by our small team of craftsmen here in Opelika, AL. Due to the nature of our work, we do require a 7-10 day production time, with bags taking longer on occasion (up to 6 weeks. You will be notified if this is the case). Most items are in stock if they are listed as available on our website, so most orders ship next day. If you item has a longer production time, the listing will say so, or we will notify you as soon as possible of any delays. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.

CAN I EXPEDITE MY ORDER?

If you need your order next day, please email us prior to placing your order.

CAN I REQUEST A CUSTOM ORDER?

We do take custom orders from time to time for leather bags only. However, availability is sporadic. If you would like to customize your purchase with personalization, please contact us at info@loyalstricklin.com

HOW DO I KNOW IF MY ORDER HAS SHIPPED?

When we ship your order, we will send you a confirmation email with a tracking number. Please note that changes of address will not show up in the confirmation (but if we say we have processed them, we have, don’t worry), and tracking numbers will take up to 24 hours to update.

WHAT DO I DO IF I NEED TO CHANGE MY ORDER OR SHIPPING INFORMATION?

If you need to change your order or your shipping information, please email us immediately at info@loyalstricklin.com so we can update your order.  We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best. 

Please note, our system does not display updated shipping information in shipping-confirmation emails.  If you have gotten in touch with us and we have confirmed that the change has gone through, don’t worry, the address we have is correct even if the email is wrong.

MY TRACKING NUMBER TELLS ME MY PACKAGE HAS ALREADY BEEN DELIVERED – WHAT’S GOING ON?

The USPS reuses tracking numbers.  Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered.  Don’t worry, this is just outdated information from the last time that number was used. Your correct information should display after 24 hours.  Feel free to contact us at info@loyalstricklin.com if the issue doesn’t resolve after 36 hours or more.

WHAT IF THE BELT I ORDERED DOESN’T FIT?

If your belt doesn’t fit, you are welcome to exchange it for another size, or you may return it for store credit.  Because all of our products are made to order, we cannot offer refunds, but hopefully you can find something else to your liking. Please note, that the customer pays shipping for all exchanges.

HOW DO I SEND MY ITEM IN FOR A RETURN OR EXCHANGE?

Please contact us about a Return or Exchange within 14 days of receipt of your purchase. Returned items must be in new condition, unworn, with the original tags attached, if any. The customer assumes both the return shipping cost to Loyal Stricklin and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly send you a pre-paid shipping label.

WHY WAS MY ORDER CANCELLED?

This is very unlikely to happen to you, but we do occasionally cancel orders due to shortage of materials or suspicion of fraud.  If we do cancel your order, we will contact you immediately with an explanation.

WHO DO I CONTACT ABOUT CARRYING LOYAL STRICKLIN PRODUCTS IN MY STORE?

If you are interested in becoming a Loyal Stricklin stockist, please contact info@loyalstricklin.com for more information